A dozen techs in the field across three shops. AnswerDesk's multi-location support turned the front desk into a single, accountable queue.
Jordan's electrical company grew from one Chicago shop into three — North, West, and the South Side — over five years. A dozen techs in the field, fifteen trucks on the road during peak summer, and three separate office managers handing their own phones. Every shop has a slightly different way of doing things: pricing changes a little, hours vary, the dispatch system is shared but the way incoming calls route to specific shops wasn't.
The result was a customer experience that depended entirely on which shop picked up first. A North Side homeowner calling for a panel upgrade might land with the South Side manager, who'd quote something off, miss the calendar window, and create a callback Jordan's team would have to clean up the next morning. Multi-location consistency was the missing piece.
"Before AnswerDesk, our three shops each did their own thing on the phones. Now one queue, one script, one set of business rules — across all three locations." — Jordan K., owner
AnswerDesk launched with the Agency plan. Each location's hours, FAQs, services, and emergency routing rules are configured once, in one place. The AI knows which shop a call belongs to based on the caller's number, the shop they're asking for, or the service address they're describing. Books the job at the right branch, with the right techs scoped in, and no more cross-shop confusion.
The reporting dashboard Jordan now sees is a different game — comparative analytics per location, call volumes by hour of day, conversion rates on emergency calls, recurring customers by shop. The multi-location support and analytics combo paid for the Agency upgrade in the first month. The operational calm is the bonus.
Consistent scripts and live calendar booking — across every shop, on every call.